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Legal and policies

Clear terms for ordering custom packaging from Lead Custom Boxes Canada. Everything about pricing, proofs, production, shipping, returns and your privacy in one place.

Legal and privacy

Terms and ConditionsThese terms govern your use of our website and every quote, order and delivery of custom packaging from Lead Custom Boxes Canada.Read policyPrivacy PolicyHow Lead Custom Boxes Canada collects, uses, shares and protects personal information, and the choices and rights you have under Canadian privacy law.Read policyCookie PolicyWhat cookies and similar technologies we use on leadcustomboxes.ca, why we use them and how you can control them.Read policyAccessibility StatementWe want everyone to be able to use our website and understand our packaging services.Read policy

Orders, delivery and payment

Shipping and Delivery PolicyHow and when your custom packaging reaches you anywhere in Canada, and what to do if something goes wrong in transit.Read policyProduction and Turnaround PolicyWhat happens between approval and delivery, how long it takes, and the manufacturing tolerances you can expect on custom printed packaging.Read policyPayment and Pricing PolicyHow our prices work, when payment is due and the ways you can pay for custom packaging.Read policyCancellation and Order Changes PolicyYour options if you need to change or cancel an order, and the charges that may apply at each stage.Read policyReturn and Refund PolicyCustom packaging is made specifically for you, so returns work differently from standard retail. Here is exactly what is covered and how to get help.Read policyQuality Guarantee and Claims PolicyOur promise on quality, what to check when your order arrives, and how we handle any problem.Read policy

Design, proofs and samples

Artwork and File Preparation GuidelinesEverything your designer needs to send print-ready files for custom boxes and packaging, so your first run looks exactly as intended.Read policyProof and Approval PolicyHow we show you your packaging before it is printed, and why your written approval is the most important step in your order.Read policySample PolicyTest the size, material and print quality of your packaging before you commit to a full run.Read policy
Need help with an order?Email hello@leadcustomboxes.ca. We reply within one business day.